Our Advantage:
For fastest service:
Call 800-813-6644
or
508-884-2500
to order parts or schedule service.
When you can’t be down, service and parts are important. At Harpak-ULMA Packaging, we believe that establishing a close relationship with our clients is the best way to achieve customer satisfaction, and our focus on customer service sets us apart.
Contact Our Team
Customer Service
Harpak-ULMA Packaging offers Customer Service and Technical Assistance that quickly responds to the individual needs that arise.
Thanks to our extensive network of field technicians which offer exceptional after-sales service, Harpak-ULMA Packaging is able to be in close proximity of our clients, wherever it may be necessary to provide the service that is expected. Harpak-ULMA customer service representatives are just a phone call away. With a complete inventory of replacement parts Harpak-ULMA assures machine up-time!
Customer Promoters Drive Real Value:
- Buy More
- Stay Longer
- Refer Friends
- Provide feedback and ideas
Technical Service
Harpak-ULMA Packaging has one of the largest Technical Support networks in the world, characterized by its proximity, professionalism and quality.
- In-house specialized technicians, providing conveniently located service; fast and reliable.
- Additional services for special campaign periods.
- Preventive Maintenance Services that fit the needs of each client.
- Extensive resources as well as hours of operation.
- Our technicians are characterized by their high degree of professionalism, knowledge and proactive attitude.
- Immediate telephone support available with technicians specialized by product and machine lines.
- All technicians certified PMMI training.
Installation & Setup
- Installation performed by Harpak-ULMA Packaging specialists.
- Complete onsite training.
- FAT at the factory prior to shipment when necessary.
- Remote, livestream, recordable online FAT service available.
Training
- In-house team of PMMI training specialists.
- Operator training in the factory or at client facilities.
- Specific on-site training or at the factory for maintenance personnel.
- Equipped with modern technologies to provide long distance training (such as video conferencing/remote troubleshooting).
Harpak-ULMA Packaging Academy
Structured learning: Â Each learning path is broken down into courses and modules to make learning and finding information quick and easy.
Tracking of progress and goals: Our online learning portal gives each learner their own dashboard, so you can track your progress and success along the way.
Checks for understanding.
Preventive Maintenance
Maintain your installation in a perfect operating condition to ensure higher productivity & profitability, and a shorter recovery time of your investment.
Harpak-ULMA offers a customized preventive maintenance service to ensure that the machine is always in optimal condition.
This option includes a set number of visits each year, during which Harpak-ULMA specialists will perform an exhaustive inspection of the entire installation, paying special attention to the various mechanisms, controls, and security devices.
Manuals
Each Harpak-ULMA Packaging Machine is delivered with the following manuals adapted specifically for each installation:
- Instruction manual.
- Maintenance manual with detailed lists of spare parts.
- Documentation for cleaning and hygiene procedures.
- Electrical & Mechanical manuals.
